Members app
Your concierge, in your pocket
Reserved for AC PRIVATE - A List concierge members, the app brings together your requests, their follow-up, your invoices and your preferences in a private, secure space.
AC PRIVATE
A List concierge
New request
Live follow-up
Invoices
Preferences
Install the app today
Until the store release, install the members app on your home screen straight from your browser. It opens full screen, just like a native app.
On iPhone and iPad (Safari)
- 1Open acprivate.com in Safari
- 2Tap the Share button
- 3Choose "Add to Home Screen"
- 4Confirm with "Add"
What the app lets you do
New request
Submit a request in moments: travel, a table, an event, a chauffeur, a bespoke search.
Live follow-up
See your current and past requests, their status and the details of each service.
Invoices
View and download your invoices at any time.
Preferences
Your tastes, habits and requirements, remembered so every request is handled precisely.
Services catalogue
The full range of the house services, available from your area.
Off-Market Circle
Confidential access to properties and opportunities presented off market to members.
Frequently asked questions
What is the members app?+
It is the private area for AC PRIVATE - A List concierge members. You submit requests, follow their progress, view invoices and update your preferences.
Who can access the app?+
Access is reserved for clients and members of the house. If you are not yet a member, start with a discovery interview.
How do I download the app on iPhone or Android?+
The App Store and Google Play versions are in preparation and will be announced on this page. You can already install the app from your browser: the "Install the app" button on Android and desktop, or "Add to Home Screen" in Safari on iPhone.
How do I create my access?+
Create your account from the members area sign-up page using the email address you gave your concierge, then sign in to the app with the same credentials.
On how many devices can I use it?+
Your account is available on your phone, tablet and computer. Remember to sign out of any device you no longer use.
What if I lose my phone?+
Tell your concierge straight away or write to [email protected]: we secure access to your account and help you change your password.
Is my data protected?+
Access is by personal login and password over an encrypted connection. Your data is processed in line with the GDPR and our privacy policy.
I forgot my password or login+
Use the "Forgot password" or "Recover my login" links on the sign-in page. Your concierge can also help.
Which browsers are supported?+
Recent versions of Safari, Chrome, Edge and Firefox. Home screen installation uses Safari on iPhone and iPad, and Chrome or Edge on Android and desktop.
Need help?
Your dedicated concierge remains your first point of contact. You can also write to us or call us.